Quince is hiring a
Operations Support Lead

Summary

The job description is for a Customer Experience Operations Coordinator at Quince, a retail and technology company. The role involves handling fraud disputes, ensuring sales tax compliance, overseeing customer unsubscribe requests, data privacy initiatives, and providing weekly and monthly reporting on crucial customer service operational metrics.

Requirements

• 1+ years of experience in fraud prevention operations or management required
• Proven background in compliance, customer operations, or data privacy
• Strong analytical skills with the ability to identify trends, analyze data, and determine root causes
• Exceptional verbal, written, and interpersonal communication skills
• A proactive and solutions-oriented mindset focused on achieving results and driving continuous improvement
• Proficiency in Google Workspace and Microsoft Office Suite

Responsibilities

• Handle fraud prevention activities
• Ensure accurate sales tax application and compliance, coordinating with internal stakeholders
• Manage data deletion requests and oversee cookie/opt-out compliance
• Oversee both fixed and self-service unsubscribe processes
• Support management and resolution of Voice of the Customer feedback
• Support the team with additional tasks and special projects as needed
• Manage all inbound requests within SLA within assigned operational inbox

Benefits

• $24 - $26 an hour
• Annual bonus based on the achievement of goals and objectives