Binance is hiring a
API Trading Technical Support Lead in Canada, Singapore

Summary

The job description is for a Technical Support Engineer / API Trading Support Lead at Binance, a leading global blockchain ecosystem and cryptocurrency infrastructure provider. The role involves handling technical support for API programming issues, collaborating with various teams, and managing a team of 5-6 members. The ideal candidate should have experience in providing technical support or using Exchange APIs, programming experience, trading or developing trading programs, management experience, and fluency in English and Mandarin. The location is flexible.

Requirements

• Experience in providing technical support or using Exchange APIs
• Programming experience is a good plus
• 10+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc
• Experience in trading or developing trading program over traditional financial instruments or crypto currencies are required
• 3+ years management experience is strongly preferred while still needing this role to be very hands-on
• Good command in English (both spoken and written). Bilingual in English and Mandarin is preferred
• Must have strong capabilities to identify, analyze and resolve problems logically and systematically
• 3+ years with scripting or programming skills, etc
• 3+ years Cloud Infra (AWS) experience
• 3+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
• Understanding of software development methodologies and coding standards
• Experience with software application debugging and troubleshooting
• Familiar with technical support processes and escalation management
• Passionate with technical support to solve complicated customer issues
• Ability to present or speak fluently to engineers, product managers, high profile customers and senior leadership team
• BS/MS in Computer Science, Math or related scientific disciplines

Responsibilities

• In charge of technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
• High responsibility in continuous improvement in service quality and efficiency
• Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes
• Ability to continuously extend support offering to users based on market situation
• Ability to handle senior management communication and escalation

Preferred Qualifications

Background in Software Development is a plus

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire