IT Support Specialist
Bose Professional
πRemote - Netherlands
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Job highlights
Summary
Join Bose Professional as an IT Support Specialist and contribute to the company's mission by providing local and remote support to users worldwide. As a key member of the IT team, you will be responsible for managing end-user facing technology, troubleshooting hardware and software issues, and collaborating with engineering teams to implement improvements.
Responsibilities
- Provide on-site and remote support for end-user devices and applications
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner
- Assist users with system setup, software installation, and configuration issues
- Configure and deploy desktops, laptops, and mobile devices for new and existing employees
- Troubleshoot and administer Windows, Mac and Linux endpoints and servers
- Troubleshoot and administer AWS and Azure cloud instances
- Maintain and create device configuration policies in JAMF and Intune
- Troubleshoot and resolve networking issues with Cisco Meraki networks and AWS VPN
- Respond to and investigate system security concerns
- Ensure devices are kept compliant with regular security patching and corporate security policies
- Track and maintain inventory of IT equipment, including desktops, laptops, and peripherals. Coordinate procurement for all necessary equipment and software
- Coordinate hardware repairs, replacements, and contact vendors for warranty and maintenance support
- Coordinate with managed services and project teams to provide local support for networking and server issues
- Support the deployment of new technologies
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