IT Support Specialist

Summary

Join Earnest, a company dedicated to making higher education more accessible and affordable. As an IT Support Specialist, you will play a crucial role in supporting our employees and contractors. You will manage our Apple device inventory, provide help desk support, and assist with employee onboarding and offboarding. This position requires experience in help desk or desktop support, specifically with Apple devices, and strong customer service skills. The role is based in the San Francisco Bay Area with in-office work expected 2-3 days a week. Earnest offers a competitive salary, comprehensive benefits, and a positive work environment.

Requirements

• 1+ years of experience in a Help Desk or Desktop Support role
• 1+ years experience in a corporate environment supporting Apple devices
• Experiencing administering one or more of the following: Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies
• Strong customer service skills, including written and verbal
• Excellent critical thinking and troubleshooting skills

Responsibilities

• Assist in onboarding and off-boarding of employees, including system and account provisioning
• Own and manage the inventory of 300+ Apple devices
• Provide help desk support for all Earnies and contractors
• Participate in the deployment of new tools, systems, and product features
• Serve as new employee's first interaction on day one and help provide an exceptional onboarding experience
• Strive to provide the best customer service to all Earnies

Preferred Qualifications

• Mac administration experience
• Have used/supported JAMF or Kandji
• Certified in Google Workspace or Okta

Benefits

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Competitive parental leave