Remote IT Support Specialist
at Roadie

Summary

Join Roadie as an IT Support Specialist and play a critical role in supporting employees with their technology and application needs. Utilize a ticketing system to manage workflow, respond to requests for support, provision and deprovision access, and work within the guidelines of both IT and Information Security.

Requirements

• 1+ year in a technical support role, supporting users with troubleshooting and resolving issues with technology
• Experience with macOS and iOS operating systems
• Experience with device setup and installation
• Hands-on experience managing devices in an enterprise environment
• Strong documentation skills with experience using ticketing systems such as Jira
• Foundational knowledge of infrastructure level technologies
• Thrive in a fast-paced, dynamic environment
• Ability to provide off-hours coverage on rotation
• Desire and passion to build experience technical knowledge and experience within Tech Ops

Responsibilities

• Manage IT help incidents, using Jira to track, prioritize and document in a timely manner
• Own new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation
• Track repairs and upgrades to computers and other devices, as needed
• Maintain asset management inventory, conducting monthly audits for both equipment and software licenses
• Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation
• Troubleshoot software and hardware issues, performing hands-on fixes and testing solutions to ensure existing issues are resolved and future issues are mitigated
• Ensure that existing IAM systems are maintained

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore