Remote IT Support Specialist

Summary

Join our team as an IT Support Specialist and contribute to the success of BEUMER Group's intralogistic systems. As a key member of our IT department, you will provide technical support to end-users, monitor network configurations, and troubleshoot issues. With a strong focus on teamwork, innovation, and employee development, we offer a dynamic work environment that fosters stability and security.

Requirements

• Bachelor's degree or above, major in computer and science
• Fluent English in both oral and written is plus
• Knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc
• Basic knowledge of Virtual Technology
• Excellence in handling multiple tasks and work well under pressure; sense of both urgency and thoroughness
• Strong interpersonal skill and the ability to work effectively with different level of system users
• Professional, positive, and energetic attitude
• Teamwork spirit

Responsibilities

• Monitor the company network, including networking configuration, upgrades, replacement and troubleshooting
• Provide support for local end users, including but not limited to client support, telephone, OS and software/application, Citrix, hardware troubleshooting like printers/scanners, cabling etc
• Provide support to workshop clients, including industrial computers on productive equipment, troubleshooting
• Provide training to end users on company computer policies/procedures and software usage
• Monitoring Incident Queue in global IT service Desk, proceed or forward to global corresponding 2nd level team
• Provide remote support for end users in other group companies in Region Asia when IT incidents occur
• Finish other tasks relevant to this position or arranged by IT manager; cooperate closely with all departments to achieve the company target