IT Support Specialist

closed
BEUMER Group Logo

BEUMER Group

πŸ“Remote - China

Summary

Join our team as an IT Support Specialist and contribute to the success of BEUMER Group's intralogistic systems. As a key member of our IT department, you will provide technical support to end-users, monitor network configurations, and troubleshoot issues. With a strong focus on teamwork, innovation, and employee development, we offer a dynamic work environment that fosters stability and security.

Requirements

  • Bachelor's degree or above, major in computer and science
  • Fluent English in both oral and written is plus
  • Knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc
  • Basic knowledge of Virtual Technology
  • Excellence in handling multiple tasks and work well under pressure; sense of both urgency and thoroughness
  • Strong interpersonal skill and the ability to work effectively with different level of system users
  • Professional, positive, and energetic attitude
  • Teamwork spirit

Responsibilities

  • Monitor the company network, including networking configuration, upgrades, replacement and troubleshooting
  • Provide support for local end users, including but not limited to client support, telephone, OS and software/application, Citrix, hardware troubleshooting like printers/scanners, cabling etc
  • Provide support to workshop clients, including industrial computers on productive equipment, troubleshooting
  • Provide training to end users on company computer policies/procedures and software usage
  • Monitoring Incident Queue in global IT service Desk, proceed or forward to global corresponding 2nd level team
  • Provide remote support for end users in other group companies in Region Asia when IT incidents occur
  • Finish other tasks relevant to this position or arranged by IT manager; cooperate closely with all departments to achieve the company target
This job is filled or no longer available

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