Remote IT Support Specialist

Summary

Join SparkCognition as an IT Support Specialist and help support corporate IT resources and end users. The ideal candidate has experience working within a ticket management system, handling employee onboarding and offboarding activities, and various other IT-related tasks.

Requirements

• Experience supporting and installing PCs & Macs, software, and conference room equipment
• Strong troubleshooting and problem-solving skills
• Fundamental knowledge of Active Directory, Remote access tools, Public cloud, Networking, Google Workspace and Office 365
• Strong written and verbal communication skills
• Eager to learn, produces high-quality work, and self-driven personality
• 2+ years’ experience in an IT Support or Help Desk role

Responsibilities

• Provide Tier 1 end-user support, resolve help desk tickets, and assist in employee on/off-boarding
• Remote troubleshoot laptops, printers, & conference room equipment
• Update documentation procedures for common processes (on/off-boarding, conference room preparation, hardware purchases and inventory management)
• Shadow senior team members to continue learning technologies & common tasks
• Assist in the off-boarding process: Disable accounts, Google, Backup user home directories, rebuild machines, disable building access, and forward the email to the manager
• Work with Engineering and other department leaders to ensure their teams are supported
• Management of workstations including: Ensuring Filevault & Bitlocker encryption, Ensuring Firewalls enabled, Deploying OS updates/upgrades, Remote support, Hardware/software inventory restock, Machine repairs