SparkCognition is hiring a
IT Support Specialist
SparkCognition
π΅ ~$75k-$90k
πRemote - India
Please let SparkCognition know you found this job on JobsCollider. Thanks! π
Summary
Join SparkCognition as an IT Support Specialist and help support corporate IT resources and end users. The ideal candidate has experience working within a ticket management system, handling employee onboarding and offboarding activities, and various other IT-related tasks.
Requirements
- Experience supporting and installing PCs & Macs, software, and conference room equipment
- Strong troubleshooting and problem-solving skills
- Fundamental knowledge of Active Directory, Remote access tools, Public cloud, Networking, Google Workspace and Office 365
- Strong written and verbal communication skills
- Eager to learn, produces high-quality work, and self-driven personality
- 2+ yearsβ experience in an IT Support or Help Desk role
Responsibilities
- Provide Tier 1 end-user support, resolve help desk tickets, and assist in employee on/off-boarding
- Remote troubleshoot laptops, printers, & conference room equipment
- Update documentation procedures for common processes (on/off-boarding, conference room preparation, hardware purchases and inventory management)
- Shadow senior team members to continue learning technologies & common tasks
- Assist in the off-boarding process: Disable accounts, Google, Backup user home directories, rebuild machines, disable building access, and forward the email to the manager
- Work with Engineering and other department leaders to ensure their teams are supported
- Management of workstations including: Ensuring Filevault & Bitlocker encryption, Ensuring Firewalls enabled, Deploying OS updates/upgrades, Remote support, Hardware/software inventory restock, Machine repairs
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Please let SparkCognition know you found this job on JobsCollider. Thanks! π