IT Support Specialist

Summary

Join Whalar Group, a leading creator company, as an IT Support Specialist in Venice, CA (remote option available). You will play a key role in ensuring the smooth operation of our technology infrastructure. Responsibilities include troubleshooting technical issues, configuring systems, providing user support, and managing IT assets. This position requires 2+ years of experience in IT support, strong troubleshooting skills, and excellent communication abilities. Whalar offers a competitive salary, comprehensive benefits including medical, dental, vision, paid time off, retirement planning, and various other perks to support employee well-being and professional development.

Requirements

• 2+ years experience of handling systems updates, cybersecurity measures, ensuring compliance in data protection regulations, installing and configuring hardware and software
• Proven experience as an IT Support or similar role, with a track record of successfully managing support requests
• Understand account management and can understand different SaaS solutions
• Strong proficiency in troubleshooting and resolving technical issues related to desktops, laptops, and peripherals
• Following and enforcing account management and data protection processes
• Ability to showcase your outstanding communication and interpersonal skills by conveying intricate technical ideas in an understandable manner, catering to both technical and non-technical audiences
• A knack for innovative problem-solving, meticulous attention to detail, and a strong ability to manage and prioritize multiple tasks efficiently
• The ability to be on-site when needed

Responsibilities

• Employ systematic approaches to troubleshoot and diagnose intricate technical issues, identifying core causes and implementing effective remedies
• Configure and administer diverse systems such as Google Workspace, Slack, Rippling Device Management, Jira, Confluence
• Stay current on the evolving landscape of hardware, software, peripherals, and their interoperability, offering tiered recommendations for optimal solutions
• Undertake device enrollment and manage assets efficiently
• Develop and uphold streamlined processes and documentation
• Extend expert-level technical assistance to end-users, proficiently addressing a wide spectrum of IT concerns encompassing hardware, software, and security
• Collaborate across teams to set up, configure, and maintain IT systems, applications, and services, ensuring their peak performance and reliability
• Oversee and manage inventory of IT assets, spanning hardware, software licenses, and peripherals
• Produce and maintain comprehensive technical documentation, encompassing user guides, standard operating procedures, and knowledge base articles
• Handle system updates, and cybersecurity measures while ensuring compliance with data protection regulations
• Install and configure hardware and software, and address technical problems promptly
• Train users, maintain IT documentation, and manage hardware and software inventory
• Contribute to strategic IT planning, disaster recovery, and implementing improvements to enhance efficiency and align technology with business goals

Preferred Qualifications

• Energetic Customer-Centric Approach: A strong sense of drive and a natural inclination towards exceptional customer service
• Inquisitive and Proactive Mindset: Taking the lead, asking questions, and being enthusiastic about embracing new knowledge and skills

Benefits

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Calm App subscription (Add up to 4 dependents)
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups