RTI is hiring a
IT Support Specialist I

Summary

The job is for a Technical Support Engineer at RTI where the employee will troubleshoot technical issues, provide end user support, manage IT projects, and coordinate with vendors. The role requires 2-4 years of experience in various systems, mobile device management tools, business applications, Active Directory, LAN/WAN access, A/V setups, and more. Bonus points are given for a Bachelor’s Degree in a technical or business related discipline, imaging laptops, knowledge of Druva endpoint backup software, and familiarity with remote support tools. The benefits include flexible working schedule, remote work, paid time off, annual bonus, career growth opportunities, wellness programs, family and parental leave, and more.

Requirements

• 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems
• 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta)
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms(preferably Neat bars)

Responsibilities

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
• End user support of Linux, Windows, and MacOS endpoints
• Administer, manage, configure and support enterprise applications
• Manages tasks and projects driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite
• Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with HR
• Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms
• Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications
• Ensure timely communications and resolution of end user issues and handling of service desk tickets
• Create project plans, document internal procedures and processes

Preferred Qualifications

• Bachelor’s Degree in a technical or business related discipline
• Experience imaging laptops
• Knowledge of Druva endpoint backup software
• Familiarity with remote support tools

Benefits

• Flexible working schedule
• Remote working + Home Office Stipend to cover the costs of working from home
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation
• Annual bonus based on individual and company performance + other prizes and awards
• We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed
• Wellness programs
• Family and parental leave