IT Support Technician

Summary

Join CNM LLP, a technical advisory services firm, as a motivated IT Support Technician. This role provides hands-on experience supporting real-world business technology environments, working closely with experienced professionals. You will manage escalated Help Desk tickets, user accounts across multiple platforms, and the full lifecycle of IT assets. The position is ideal for recent IT graduates or those with up to two years of experience. CNM offers an excellent work environment, recognized as a Great Place to Work®, with a focus on work-life balance and professional development. This opportunity allows you to grow your skills and advance your career in a supportive and collaborative setting.

Requirements

• Recent graduate with a degree in Information Technology or related field OR
• Up to two years of experience working in an IT support role

Responsibilities

• Provide technical support by managing escalated Help Desk tickets and assisting with first response or escalation when the Help Desk Specialist is unavailable
• Manage user account lifecycle across multiple platforms including Office365, Box, Netskope, NetSuite, OpenAir, Openpath, HelpDesk & Zoom
• Assist with onboarding new hires and contractors
• Prepare laptops ("backpacks") for new employees
• Ensure all assets are documented accurately
• Ship equipment promptly to remote hires as needed
• Manage the full lifecycle of laptops and other IT assets
• Image laptops and install required software/configurations post-imaging
• Maintain accurate records in the Asset Management system throughout asset lifecycles
• Collect assets from terminated employees quickly and efficiently
• Label, organize, store unused or retired assets properly for reissue or disposal (e-waste)
• Create and update documentation related to processes such as ticket handling, asset management, account setup/termination
• Handle requests for creating new Box folders based on trouble tickets
• Securely erase or destroy storage media when decommissioning devices

Preferred Qualifications

• CompTIA A+
• Cisco CCNA
• CompTIA Security+
• Microsoft Fundamentals
• CompTIA Network+
• Strong problem-solving skills with attention to detail
• Good communication skills – able to explain technical issues clearly to non-tech users
• Ability to manage multiple tasks efficiently under supervision
• Familiarity with common business applications like Office365 is a plus
• Experience working within professional services firms is beneficial but not essential

Benefits

• 40-hour work week
• Training events to ensure CPE compliance
• Medical, Dental, Vision Plans
• 401(k) match
• PTO: 15 days accrued per year
• Company paid holidays, including company shutdown the week between Christmas and New Years
• 3 wellness days
• Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party
• Monthly mobile reimbursement
• Reimbursement allowances: flex, technology, health and wellness and personal development
• Fully stocked kitchen
• Base Pay Range $28-$30/hr
• Performance bonus in addition to the base pay
• Paid maternity and parental leave
• 401(k) with match
• Flexible spending accounts for employees and dependents
• Annual technology bonus
• Health and wellness bonus
• Monthly cell phone reimbursement
• Fully stocked kitchens with food, drink and snacks