IT Support Technician

Summary

Join Exoticca, a leading online travel agency, as an IT Support Technician! Provide in-situ and remote support to employees, primarily in our call center across multiple time zones. Manage equipment stock, prepare computers (Windows, Linux, macOS), manage user access to platforms, and support meeting rooms and events. Develop your expertise in security and best practices while creating helpful documentation. Enjoy a competitive compensation package, flexible benefits, and a fun, multicultural team environment.

Requirements

• At least 1 year of experience
• Basic knowledge of networking
• Experience with Windows 10 and the Office suite, we also value knowledge about macOS and Linux support level
• Required English fluent level

Responsibilities

• In-situ and remote support
• Help us to manage the equipment stock
• Prepare Windows / Linux / macOS computers
• Give access and remove access to our platforms to users when necessary
• Support and check meeting rooms, events too
• Learn a lot about security and good practices
• Create documentation to help users and the team in their day to day

Preferred Qualifications

• We value knowledge about Jira, Unifi
• Nice to have: CCNA, CFGM SMX or higher
• VoIP knowledge, experience supporting Call Center

Benefits

• Competitive compensation package in line with job responsibilities and experience
• Flexible compensation on transportation and food with Cobee also in our private health insurance
• Offices in Barcelona City
• Permanent contract from the start
• Travel at reduced prices!
• Referral bonus, if you bring people as talented as you