IT Support Technician

Summary

Join ZipRecruiter's IT team as an IT Support Technician, leveraging your technology expertise and communication skills to provide second-level support to Field Engineers. You will troubleshoot technical issues, guide Field Engineers, and contribute to system audits and software evaluations. This hybrid role involves project tasks, procurement responsibilities, and A/V coordination. The position requires 3+ years of IT support experience in SaaS environments and advanced knowledge of Windows and macOS. ZipRecruiter offers a competitive salary and values work-life balance in a fun environment.

Requirements

• 3+ years of work experience in the Information Technology field in a support role
• Experience working in SaaS environments (G-Suite, Salesforce, etc)
• Basic knowledge of typical user connectivity issues
• Advanced knowledge of Windows and macOS
• Demonstrated verbal and written communication skills
• Ability to identify opportunities for process improvement

Responsibilities

• Troubleshoot Tier 2 Field Engineering tickets and provide guidance on Tier 1 tickets to Field Engineers
• Assist with system/user audits and software evaluations
• Complete assigned project tasks; may include working with a 3rd party vendor
• Procurement responsibilities (Monitoring inventory, ordering new equipment, expenses)
• Coordinating A/V needs for meetings
• Bulk provisioning and de-provisioning of user accounts
• Administration of IT systems

Preferred Qualifications

• Bachelor’s degree in Computer Information Systems or a related field
• Scripting experience
• Working knowledge of Antivirus/Antispam, Security & Backup solution

Benefits

• Competitive salary
• A fun environment where work-life balance is valued
• Hybrid work environment