Support Technician

Summary

Join First Focus, Australia's top mid-market Managed Service Provider, as an exceptional IT professional with expertise in Managed Services and a deep understanding of mid-tier clients' needs. We're seeking the best MSP-specialised Service Desk professional to provide remote service desk support across various environments.

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Responsibilities

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Benefits

• Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions. from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• Never Stop Growing' is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training. sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla. company car as part of your ongoing employment package (conditions apply)
• Regular social. events and a great team culture!