Remote Client System Support Technician

Summary

Join PHMG as a Client System Support Technician to provide technical support for bespoke audio branding services, working with internal engineering teams and external providers to deliver world-class service.

Requirements

• Strong communication skills
• A highly organised approach to your work
• Experience working with multiple departments both internally and externally
• Experience of working in a telecoms environment would be advantageous

Responsibilities

• Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
• Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions
• Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
• Managing and updating all project work into the CRM and related project cases

Benefits

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership
• Smart pension scheme
• Critical illness cover
• Life assurance
• Birthday gifts and time off to celebrate
• Creative, spacious offices with breakout areas and bar
• Dry cleaning and tailoring service
• Cycle to work scheme
• Fundraising initiatives for our registered charity – the PHMG Foundation