IT Support Technician

Summary

Join Zoi, a company building the digital evolution of enterprise customers, and contribute to innovative cloud solutions for retail and manufacturing. As an IT support specialist, you will format laptops, install software, provide technical support, manage hardware and software assets, and collaborate with the IT team. You will also learn and develop skills in cloud technologies. The role requires excellent customer service and strong communication skills. Zoi offers various bonus models, flexible working hours, remote work options, training and development opportunities, and financial support for childcare.

Requirements

• Several years of experience in desktop support or a related field
• Strong knowledge of Windows and Mac operating systems
• Experience with software installation, configuration, and troubleshooting
• Excellent customer service skills and ability to work well in a team environment
• Strong communication skills and ability to explain technical concepts to non-technical stakeholders
• Ability to work independently and manage multiple tasks and priorities
• Good level of English

Responsibilities

• Format laptops and install necessary software and updates
• Provide technical support to consultants on hardware and software issues
• Troubleshoot and resolve technical problems on laptops, desktops, and mobile devices
• Manage and maintain an inventory of hardware and software assets
• Participate in team meetings and collaborate with other IT staff
• Learn and develop skills in cloud technologies such as AWS, Azure, and Google Cloud Platform
• Assist with the implementation and maintenance of cloud-based solutions
• Keep up-to-date with new technologies and industry trends
• Provide excellent customer service to all stakeholders

Preferred Qualifications

• Familiarity with cloud technologies such as AWS, Azure, or Google Cloud Platform
• Bachelor's degree in Computer Science or related field

Benefits

• Various bonus models
• 20 % of your working time is available for experimenting and education
• Flexible working hours
• Work remotely from any of our locations
• Individual certification and training plan
• Financial support for childcare
• Regular free Friday lunch