IT System Administrator, Helpdesk Support

Summary

Join ConnectOS, a top-rated Philippines employer and Great Place to Work certified company, as a skilled IT professional. You will manage the helpdesk, provide technical support, participate in digital transformation projects, and collaborate on innovative IT solutions. This role requires extensive experience with Microsoft 365 E5 technologies, cybersecurity, and network administration. Enjoy a competitive salary, comprehensive benefits including medical, dental, and life insurance, paid time off, and work-from-home flexibility. ConnectOS offers career growth opportunities and a positive work-life balance within a dynamic team.

Requirements

• 5+ years in Microsoft 365 E5 technologies (Exchange Online, InTune, Defender Suite, Compliance Centre, Entra, SharePoint, Teams, Azure Virtual Desktop)
• 3+ years in SOC, SIEM, and EDR solutions (Microsoft Sentinel, SentinelOne, ContraForce)
• Cybersecurity expertise (Essential Eight, NIST compliance, security hardening)
• Network administration (firewall configuration, LAN, WAN, SD-WAN, VPN, TLS, NAT)
• Remote access management, patching, and cyber hygiene practices
• Windows Server, Windows Desktop, macOS troubleshooting
• DNS management and MSP industry tools

Responsibilities

• Manage the Helpdesk System, responding to customer support tickets and ensuring timely resolution of IT issues
• Provide technical support and troubleshooting for end-users, maintaining a high level of customer satisfaction
• Participate in digital transformation projects, gaining hands-on experience with new technologies and solutions
• Continuously learn and develop new skills by working on customer initiatives that enhance workplace productivity
• Collaborate with the team to implement innovative IT solutions that improve customer operations
• Maintain accurate documentation of ticket resolutions and contribute to process improvements

Preferred Qualifications

• Strong documentation, communication, and time management skills
• Ability to work independently and in a team
• Trusted advisor with problem-solving and process analysis skills
• Experience with web applications, APIs, and PAM solutions

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities