System Engineer

Summary

Join Wix's IT team as a global IT support professional! Provide remote IT support to employees across various locations and time zones. You will monitor and respond to helpdesk requests, manage equipment inventory, collaborate with procurement and finance teams, and handle employee onboarding/offboarding. Manage A/V equipment and endpoint installations across multiple operating systems. This role requires strong problem-solving and communication skills.

Requirements

• 3+ years of hands-on experience as an IT professional in IT support and/or administration
• Experience in a multi-OS environment (MacOS, Windows and Linux)
• Proven ability to provide proactive customer service with strong attention to detail
• Experience with Active Directory, Azure, and GSuite environments
• Experience supporting audio conference room technologies
• Excellent problem-solving and communication skills

Responsibilities

• Provide professional IT support to our employees remotely across different locations and time zones
• Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
• Manage equipment inventory from evaluation and purchase to maintenance and depreciation
• Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
• Manage the onboarding and offboarding processes, including for remote workers
• Manage and maintain A/V equipment
• Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux

Preferred Qualifications

Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf and Slack