Systems Administrator

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Systems Administrator! This role centers on designing, organizing, and supporting the company's computer systems and networks. You will manage enterprise devices, troubleshoot technical issues, and implement cutting-edge technologies. The position requires strong technical skills, experience with Microsoft 365, and excellent communication abilities. You'll collaborate with cross-functional teams and contribute to a dynamic, fast-paced environment. Occasional travel may be required. Restaurant365 offers competitive compensation and benefits.

Requirements

• Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience
• 3-5 years of network administration, or system administration experience
• 2+ years of experience in an end-user facing technical support role
• Proven project and time management skills, with experience in planning, implementing, and managing IT projects
• Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience
• Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams
• Adaptability and flexibility in a dynamic and fast-paced work environment
• Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple MacOS devices, iOS devices, mobile devices, and A/V equipment efficiently
• Knowledge of wireless, wired, and VPN networks and equipment
• Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes
• Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc.)
• Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions
• Experience with Microsoft 365 admin centers, including Microsoft Entra, Exchange, SharePoint, Microsoft Purview, and Microsoft Security
• Proficiency with Helpdesk systems configuration and functionality
• Knowledge of MDM technologies such as Microsoft Intune and JAMF
• Knowledge of workflow automations within systems such as Zapier, Workato, Power automate or similar software to reduce manual processes
• Ability to lift up to 50 pounds

Responsibilities

• Manage and secure enterprise devices through Microsoft Intune
• Configure and monitor Microsoft Defender endpoint protection
• Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions
• Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies
• Provide technical guidance and support to IT Specialists
• Implement and maintain conditional access to protect networks, endpoints, and identities from threats while ensuring compliance through security policies
• Implement identity protection through conditional access polices and other Microsoft Identity services to safeguard user identities and enforce zero trust security
• Ensure security of company data; both internally and cloud hosted
• Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc
• Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes
• Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment
• Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc
• Support off-site events with a/v setup, tech support, and logistics
• Other duties as assigned

Preferred Qualifications

• Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred
• Experience in any of the following systems are preferred: FreshService, Slack, Zoom, Atlassian, Monday.com, Torii

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• $70,000 - $90,000 a year