IT System Engineer I

Summary

Join MINT MOBILE as an IT System Engineer I in Costa Mesa, CA! This hybrid role requires 3+ years of operational IT enterprise experience and a Bachelor's Degree. Responsibilities include managing and motivating team members, understanding SaaS environments and IT Infrastructure, identifying opportunities for automation, and maintaining user accounts across multiple cloud applications.

Requirements

• 3+ years operational IT enterprise experience
• Bachelor's Degree preferred
• In-depth understanding of SaaS environments and IT Infrastructure
• Motivated to develop automation for existing processes as well as new software and processes
• Ability to collaborate with other business units to understand how automation can improve their workflow
• Identify opportunities for automation within software processes
• Knowledge of best traditional IT policy and procedure practices
• Assist with managing user accounts across multiple cloud applications
• Implement automation to make IT processes repeatable, scalable, and secure
• The ability to quickly learn and master the systems, networks, hardware and software you're working with
• Willing to learn and improve processes for scalability and security
• Excellent English verbal and written communication skills
• Excellent organizational and documentation skills
• A professional, self-starter approach, as well as a passion for teamwork
• A love for coaching and mentoring people that equals your love for technology
• Provide excellent customer service at all times

Responsibilities

• Serve as escalation for Help Desk Technicians
• Responsible for AV related architecture and engineering tasks
• Ability to manage and motivate team members to complete large and technically complex internal and sometimes external company initiatives