Ultra Mobile is hiring a
IT System Engineer I

Summary

Join Ultra Mobile as an IT System Engineer I in a hybrid role at the Costa Mesa, CA office. Responsibilities include serving as escalation for Help Desk Technicians, managing AV related architecture and engineering tasks, collaborating with other business units, identifying opportunities for automation, and having excellent communication and organizational skills.

Requirements

• 3+ years operational IT enterprise experience
• Bachelor's Degree preferred
• General Routing and Switching experience
• Maintain cloud-based applications
• General VMware knowledge
• Demonstrated Okta Administration knowledge
• General knowledge of Microsoft Products including Active Directory, Azure, Group Policy, Intune, and Operating System
• Experience managing Atlassian Products, specific Jira, Confluence and Bitbucket
• Administer API integration, AWS, Okta (or another SSO platform), Google Workspace, and Office365
• Develop and maintain velocity and work metrics via Jira and/or other platforms
• Google Workspace (any level) Certification preferred
• Experience using MS Intune and/or JAMF to manage devices deployments
• Experience using APIs to implement automations to make IT processes repeatable, scalable, and secure
• Experience or some knowledge with Audio & Visual solutions and integrations
• In-depth understanding of SaaS environments and IT Infrastructure
• Knowledge of best traditional IT policy and procedure practices
• Implement automation to make IT processes repeatable, scalable, and secure
• The ability to quickly learn and master the systems, networks, hardware and software you're working with
• Willing to learn and improve processes for scalability and security
• Excellent English verbal and written communication skills
• Excellent organizational and documentation skills
• A professional, self-starter approach, as well as a passion for teamwork
• A love for coaching and mentoring people that equals your love for technology
• Provide excellent customer service at all times

Responsibilities

• Serve as escalation for Help Desk Technicians
• Responsible for AV related architecture and engineering tasks
• Ability to manage and motivate team members to complete large and technically complex internal and sometimes external company initiatives
• Assist with managing user accounts across multiple cloud applications

Preferred Qualifications

Motivated to develop automation for existing processes as well as new software and processes

Benefits

• Competitive salary, benefits, family leave, and vacation in Southern California
• Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services
• Well bars including Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm)
• A team atmosphere