IT Systems Administrator

Summary

Join Hungryroot, a company using AI to build a consumer-centric food and wellness company, as an IT Systems Administrator. Based ideally in the NYC/surrounding area, you will monitor, maintain, and optimize computer systems. Responsibilities include answering IT tickets, managing new hire onboarding, deploying MDM software, managing user accounts, securing system integrity, researching new products, assisting with A/V setup, and occasional travel. The role requires at least 2 years of experience as a systems administrator, experience with various applications and platforms, and familiarity with OKTA, Mac/Windows, Google Suite, and Microsoft Office. Hungryroot offers a remote-first work environment, equity, unlimited vacation, parental leave, monthly Hungryroot credit, comprehensive insurance, wellbeing benefits, 401k, and a work-from-home stipend.

Requirements

• Minimum of 2 years working as a systems administrator with previous experience on a helpdesk
• Experience with administration for a wide arrange of applications and platforms, deployments, and integrations
• 1+ year experience working with OKTA
• Experience with Mac/Windows
• Experience utilizing Google Suite and Microsoft Office
• MDM and provisioning experience (JumpCloud, Apple DEP, or other)
• Working with an IT Ticketing system
• Being detail oriented, having excellent communication and customer care skills and proficiency with documentation or reporting

Responsibilities

• Answer tickets, quickly resolve any system failures and troubleshoots issues
• Manage new hire onboarding, equipment purchases, and manage inventory
• Manage and deploy our MDM software and patching policies
• Manage user accounts, credentials, permissions, access rights, storage allocations, and general administration
• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management
• Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts and make recommendations
• Assist with A/V setup and breakdowns
• Able to lift up to 35 lbs
• Have a presence in the NYC office for at least 2-3 days out of the week
• Some short-term travel will be required within the United States on a project-by-project basis

Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• Wellbeing benefits including One Medical, Spring Health, LiveHealth, Rightway care concierge, and more
• 401k
• A work from home stipend to support your initial home-office setup