Senior IT Systems Administrator, Identity and Access Management

Summary

Join Jamf as a Sr. IT Systems Administrator, Identity and Access Management, and contribute to a thriving work environment focused on work-life balance and flexibility. This remote position, based in Minneapolis, Minnesota, involves administering and supporting corporate directory and identity platforms. You will develop and maintain authentication policies, collaborate with various teams to ensure robust identity lifecycle management, and implement strong access controls. The role also includes project leadership, acting as an escalation point, ensuring compliance, and mentoring team members. You will create documentation, utilize ITIL processes, and participate in a rotation of duties maintaining global service level agreements. Continuous learning and development are encouraged. This role requires a minimum of 5 years of experience in a similar role and a Bachelor's degree.

Requirements

• Minimum of 5+ years’ experience working as a systems administrator or similar IT role in a compliance-driven environment
• Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
• A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
• Practical experience managing and supporting globally available IT infrastructure or identity services, on-site or remotely
• Experience working in a compliance-driven environment (SOC II, SOX, FEDRamp, etc)
• Experience administrating or supporting some or all of the following technologies is required:Active Directory (Azure and on-prem)Okta (or other similar IdP)User lifecycle Management best practicesFamiliarity with Single Sign-on and other authentication protocols such as SAML, OAuth, LDAPS, SCIM
• Bachelor’s Degree

Responsibilities

• Administer and support the day-to-day operation of all corporate directory and identity platforms, tools, and services
• Develop, implement, and maintain strong authentication policies including Single Sign On identity federation, Active Directory credential policies, conditional access rules, and Multi-Factor Authentication
• Work with HR, InfoSec and other organizations to ensure a robust approach to identity lifecycle process management; including onboarding, moves, transfers, off-boarding, role definitions, and permissions management
• Ensure strong authentication, authorization, role-based access controls (RBAC) are implemented in existing and new applications and products
• Research, develop, and lead projects to implement new features and capabilities to user account lifecycles
• Act as an escalation point for IAM team members and frontline support staff
• Collaborate with Compliance and Governance teams ensure all processes comply with organizational regulations and controls
• Participate in ongoing compliance reviews and evidence gathering where appropriate
• Work to further develop tools, dashboards, and reports to enhance automated and self-service compliance processes
• Act as a coach and mentor for members of IAM System Administrator and other IT teams
• Provide guidance, reporting, and projections on systems-related projects and future improvements to the leadership team
• Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions
• Use ITIL processes and procedures for change, incident, and problem management of all directories and related identity services and systems
• Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities
• Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
• Ensure the adoption of team and company policies through the company’s Mission and Values
• Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity, in alignment with the core values, mission, and purpose of the organization
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work

Preferred Qualifications

• Experience with centralized logging systems such as SumoLogic, Splunk, or LogStash
• Powershell scripting experience

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Our volunteer time off allows employees to support and give back to our communities
• $93,700 — $199,800 USD