IT Team Lead

Summary

Join TechnologyAdvice as our IT Team Lead for APAC and play a crucial role in guiding and managing the IT team, ensuring efficient service and support delivery. You will oversee technical projects, troubleshoot issues, maintain network security, and collaborate with other departments. This mid-level, full-time remote position requires 2+ years of experience as a Team Leader or Manager and 4+ years of IT experience. The role involves managing daily activities, facilitating communication between IT teams, configuring networks, and championing security improvements. We offer a remote-first culture, paid time off, comprehensive coverage, healthcare reimbursement, wellness perks, and a speaker series bonus.

Requirements

• Must have 2+ years of experience as an IT Team Leader or Manager
• 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management
• 1+ year of managerial or project leadership experience
• Must have a working laptop/PC and internet and backup connection

Responsibilities

• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations
• Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency
• Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one
• Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals
• Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency

Preferred Qualifications

• Previous IT logistics experience in the Philippines or within the APAC region is preferred
• Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members
• Background in supporting both Mac and Windows environments for end-users
• Ability to think creatively and anticipate challenges without requiring additional supervision
• Excellent verbal and written communication skills, suitable for both technical and non-technical audiences
• Organized and detail-oriented
• Ability to multitask effectively
• Capability to make decisions under pressure with little or no supervision
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred
• Experience in Information Security, including certifications like CISM or CISSP, is preferred

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare : Healthcare reimbursement to help ensure you are covered
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus