Implementation Team Lead

Summary

Join SpryPoint, a leading provider of cloud-based solutions for the utility sector, as an Implementation Team Lead. You will manage a team of Implementation Specialists, ensuring high-quality work and a customer-first approach. This remote position involves travel to client sites across North America. You will define team goals, conduct performance reviews, and act as a subject matter expert. Additionally, you will support project implementations by leading gap analysis, configuring software, training end-users, and collaborating with development teams. SpryPoint offers a competitive compensation package and numerous benefits.

Requirements

• 2+ years of experience managing teams in client services or business operations sector
• Proven ability to train users on enterprise software applications
• Business Analysis and Business Process Mapping experience
• Experience with reporting and business intelligence applications and platforms

Responsibilities

• Define team and individual goals, training plans, and career development objectives
• Conduct regular one-on-one meetings with team members to monitor progress and support their growth
• Perform quarterly and annual performance reviews for your team members
• Act as a subject matter expert (SME) to provide personal and team training
• Assist in the recruitment, onboarding, and effective ramping of new team members
• Review project progress weekly with the portfolio management team and project teams to ensure milestones, quality standards, and risk mitigation
• Perform regular project quality audits
• Contribute to SpryPoint best practices, lessons learned and project documentation improvements
• Leading gap analysis sessions to understand our customers needs
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assisting with data conversions from legacy systems
• Training end users throughout the project on software functionality and best practices
• Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collorabate with development & dev-ops teams to influence, design, and validate solutions
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

Preferred Qualifications

• Technical skills such as relational database knowledge or SQL skills
• Proven ability to mentor and lead people
• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Strong interpersonal skills and the ability to interact with senior management, clients, and partners
• Clear and concise communication skills (written and verbal)
• A proactive and enthusiastic approach to learning new skills and adapting to change
• Confidence to work independently and collaboratively within internal and external teams

Benefits

• Remote-first and autonomous working environment with flexible working hours
• Competitive compensation package
• Macbook + $500 towards your home office setup
• Health, dental, vision, and life insurance
• Generous PTO, ½ day Summer Fridays, and flexible sick days
• RRSP (Canada) and 401k (US) matching program
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program
• Annual company events (SpryPalooza!) and team offsites