IT Technician

Summary

Join Kiavi as our IT Technician and maintain our company's software and hardware, ensuring smooth operations. You will provide help desk and desktop support to end users, troubleshoot problems, and manage equipment and software inventory. Responsibilities include new hire onboarding and employee offboarding, managing audio/visual presentations, and maintaining conference rooms. You will also contribute to IT projects and initiatives, expanding your knowledge and skills in a growing company. This role can be performed remotely from any of our approved hiring regions, offering flexibility and work-life balance. The position requires at least 3 years of IT support experience and specific skills in MDM, SSO, and Google Workspace administration.

Requirements

• At least 3+ years experience providing IT support
• Able to lift and move up to 50lbs
• MDM experience with software like Kandji and Endpoint Central
• SSO user management experience
• Google Workspace user administration experience
• Knowledge of Windows and Mac OS; basic server and network knowledge
• Must be comfortable with all facets of computer setup, hardware and software installation, and peripherals
• Self-starter, problem solver, great communicator; ability to dive into resolving issues and operate with minimal guidance
• Experience in a start-up, bank, or a company managing sensitive data

Responsibilities

• Provide help desk and desktop support to end users
• Log, track and route/escalate issues and service requests received through ticketing system
• Install, configure, support and maintain computers, printers, phones, software, and all other company equipment within established standards and guidelines
• Help implement and manage OKTA SSO integration
• Help implement and manage MDM Endpoint manager vendors Kandji and Intune
• Manage hardware and software inventory
• Be responsible for onboarding/offboarding processes from beginning to end
• Coordinate with external vendors for equipment service as needed
• Provide support and assistance to other IT team members
• Assist with Audio Visual requirements and setup for company meetings
• Be responsible for daily morning conference room “readiness” checks to make sure our conference rooms are clean, organized and ready for our users
• Assist with maintaining knowledge base and department process/policy documentation
• Help implement policies and procedures around security, and ensure all deployed computers have valid encryption and endpoint management software
• Maintaining clean and organized work areas like your desk, work bench, IT storage closets, and IT server and phone rooms
• Performs other related duties as required

Benefits

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested