Trackforce Valiant is hiring a
IT Technician

Summary

Join our company as an IT Technician and Support Specialist to configure and troubleshoot laptops, peripherals, applications, and network devices, manage support tickets, collaborate with vendors, and maintain accurate IT documentation.

Requirements

• Proficiency in MacOS, with familiarity in Windows and Linux
• Managing Microsoft services: Azure AD/Entra ID, 365, Exchange, Intune, Virtual Desktop, Conditional Access, and SSO
• Experience with Office 365 Application suite
• Configuring and troubleshooting laptops and peripherals
• Basic networking principles: TCP/IP, DNS, DHCP, VoIP
• Configuring and troubleshooting network devices (routers, switches, access points)
• PowerShell knowledge (automation/scripting is a bonus)
• Familiarity with enterprise VoIP systems (TalkDesk is a bonus)
• Strong verbal and written communication
• Ability to explain technical concepts to non-technical users
• Excellent customer service, patience, and interpersonal skills
• Fluency in French, with proficiency in English

Responsibilities

• Efficiently manage, prioritize, and escalate support tickets as needed to ensure timely resolution based on urgency and impact, while maintaining clear communication with stakeholders
• Identify and troubleshoot mail flow and spam filtering issues
• Collaborate with vendors to resolve issues and manage relationships/contracts
• Manage user accounts and groups across platforms
• Independently manage projects with strong self-motivation while collaborating effectively with team members to achieve shared goals
• Create and maintain IT documentation while producing clear end-user communications, including announcements and updates
• Proactive approach to identifying and addressing potential problems

Benefits

Flexible work environment