IT Technician

Summary

Join Wiz, a rapidly growing cloud security company, as an IT Technician (Help Desk Support). Reporting to the Senior Manager, IT Operations, you will provide tier 1 remote support to end-users, diagnose and resolve technical issues across various systems, and participate in asset management. Collaborate with HR on employee lifecycle tasks, including onboarding, and create and maintain internal and user-facing documentation. Maintain high service desk standards, stay updated on company technologies, and train employees on best practices. This role requires 3+ years of remote end-user support experience, expertise in Windows and macOS software support, and experience with Google Workspace and IAM solutions. The ideal candidate will also have experience with cloud service providers and a strong interest in security and cloud technologies.

Requirements

• 3+ years of experience supporting end users remotely
• Significant experience providing software support to Windows and macOS users
• Experience supporting Google Workspace
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Responsibilities

• Provide tier 1 support for all end users remotely
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

Preferred Qualifications

• Professional experience with cloud service providers such as AWS, GCP, and Azure
• Demonstrable, strong interest in security and cloud technologies
• Fluency in operating within highly regulated environments