IT Technician

Summary

Join Wiz, a rapidly growing cloud security company, as an IT Technician (Help Desk Support) based in India. Reporting to the Global IT Manager, you will provide tier 1 support to end-users, both remotely and in person, with a focus on delivering exceptional service to executives. Your responsibilities include diagnosing and resolving technical issues across various systems, managing IT assets, collaborating with HR on employee onboarding, and maintaining detailed documentation. You will also play a key role in setting high service standards and keeping up-to-date with company technologies. This position requires strong experience in end-user support, white-glove service for executives, and software support for Windows and macOS users. A background in a startup environment or SaaS tool administration is also essential.

Requirements

• 2+ years of experience supporting end users both in-person and remotely
• Past experience providing white glove support for C-Suite and Executives
• Significant experience providing software support to Windows and macOS users
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Responsibilities

• Provide tier 1 support for all end users both remotely and in person
• Provide in-office executives with a white glove IT experience
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes, and train employees on best practices

Preferred Qualifications

• Professional experience with cloud service providers such as AWS, GCP, and Azure
• Demonstrable, strong interest in security and cloud technologies
• Fluency in operating within highly regulated environments