Remote Travel Specialist

Summary

Join us at Ventura TRAVEL as a highly motivated Travel Specialist for Japaventura. You will plan and sell life-changing trips to Japan, deliver great customer service, develop new products, and help clients make informed buying choices.

Requirements

• Great communication skills, both on a verbal and written level, in English, German (native level) & Japanese (a big plus)
• You are passionate about being in contact with our clients (both by phone or via email)
• You have a good understanding on how to sell a travel product
• You are passionate about Japan and have travel experience there
• It's fun to be around you, and your future colleagues enjoy working with you
• And last but not least: you bring a positive attitude and remain calm under stress

Responsibilities

• Offer advice to our customers before, while and after the trip (by phone and e-mail)
• Provide a unique sales experience by phone and email that will help us to reach your goals
• Work on the content in German for the website: you create new material on a regular basis, or you translate existing texts from English
• Coordinate the trip of our guests with internal and external service providers (e.g. flights department, local providers, guides and other) ensuring the extraordinary quality of the trips we offer
• Design of amazing trips that will delight your customers
• Negotiate the services and prices with the local service providers, getting the best deals for Japaventura and our clients
• Put the traveler into the focus and delight them with a world-class customer service that actually address customer needs

Preferred Qualifications

• Good knowledge of Japanese for partner communication is a big plus
• Experience in tourism industry and especially tour-operator
• Sales and customer service experience
• Software skills

Benefits

• Participation at the overall profit of all of our brands, such as all of our employees
• Possibility to learn & grow with us – we believe in constant development
• Development of your ideas with lots of freedom while giving you the support you deserve, you deserve trust and not bureaucracy
• Open & transparent company culture with weekly talks with the CEO and access to all the data you need
• Option to work from our fun, central office in hip Berlin Kreuzberg or a different location (full remote possible)
• Possibility to travel to another of our offices to work and personally meet other team members (i.e. we have offices in Bolivia, Peru, Ecuador and Colombia)
• Yearly 2-week-offsite , if we achieve our goals (so far we went to South Africa, Morocco, Mexico, Brasil & Costa Rica)
• We take the Ventura core values seriously, for example each quarter we have a Fun Day, A Fair Day and a Focus day
• Possibility to benefit from great travel trade discounts i.e. from Airline partners or Deutsche Bahn