Jira Specialist

Summary

Join our team as a Jira Specialist with expertise in IT Service Management (ITSM) and Cloud platforms! This full-time, 6-month contract position is fully remote in the Philippines and requires experience in designing, implementing, and optimizing Jira-based ITSM solutions. You will be responsible for configuring and maintaining Jira Service Management (JSM), implementing cloud-based Jira environments, developing automation, and integrating Jira with various tools. The ideal candidate possesses strong ITSM framework knowledge and expertise in Jira automation and scripting. This role demands collaboration with IT, DevOps, and business teams to enhance service management capabilities.

Requirements

• 3+ years of experience in Jira administration and customization (JSM & Cloud)
• Strong knowledge of ITSM frameworks (ITIL, Incident/Change/Problem Management)
• Expertise in Jira automation, scripting (Groovy, JavaScript), and REST APIs
• Experience integrating Jira with cloud platforms (AWS, Azure, GCP)
• Solid understanding of Atlassian ecosystem (Confluence, Bitbucket, Opsgenie, etc.)
• Ability to troubleshoot, optimize workflows, and improve ITSM efficiency

Responsibilities

• Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes
• Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance
• Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery
• Integrate Jira with Confluence, Bitbucket, AWS, Azure, and third-party ITSM tools
• Provide technical expertise and guidance on best practices for ITIL-compliant service management
• Troubleshoot system issues, monitor performance, and implement improvements
• Collaborate with IT, DevOps, and business teams to enhance service management capabilities

Preferred Qualifications

Atlassian Certifications (ACP-100, ACP-400) are a plus