City Wide Facility Solutions Jacksonville is hiring a
Jr Account Manager

Summary

The Jr. Account Manager is responsible for managing client relationships, negotiating contracts, coordinating site visits, and ensuring high client satisfaction. The position requires 1-3 years of sales and project management experience, a Bachelor's degree, strong communication skills, proficiency in Microsoft Office and CRM databases, reliable transportation, and the ability to perform physical tasks. Benefits include base salary with commission and bonus, full medical benefits (dental and vision), 401k matching, paid time off, and paid holidays.

Requirements

• 1-3 plus year’s sales and project management experience
• Bachelor’s degree required
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation

Responsibilities

• Provide field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors
• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics
• Manage all Contractor relationships including – Negotiate pricing and other contract terms, manage agreements, develop service specifications, compliance
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly
• Ensure adequate (internal and external) staffing needs to service clients
• Promote the sale of, procure, and monitor supplies for clients
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc
• Schedule each non-routine activity in client facilities using Outlook
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received

Benefits

• Base Salary + Commission and Bonus
• Full Medical Benefits with Dental and Vision
• 401k Matching
• PTO and Paid Holidays