Jr. Platform Engineer

Summary

This job is for a Technical Support Engineer who will work directly with business units to solve complex application and data issues, maintain business systems and software, provide front-line support, handle customer tickets, and attend technical meetings. The role requires on-site support in case of major or critical problems, availability after hours and weekends, and willingness to work on-call rotation. The preferred qualifications include fluency in English and another foreign language.

Requirements

• Graduated from Computer, Electronics-Communication or Electrical-Electronics Engineering departments of universities
• System Installation (Hardware & Software)
• Maintenance for System modules & performance monitoring
• Troubleshooting of system capacity & workload related issues
• Experience on SQL,PL/SQL, Shell programming, Python scripting
• Experience on application administration
• Linux OS knowledge
• Strong communication skills with their clients

Responsibilities

• Works directly with business units to solve complex application and data issues
• Develops, implements, and maintains business systems and software
• Provides front-line support to business units
• Coordinates systems upgrades and testing
• Handles customer tickets and preparing the solution implementation documents
• Operates routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
• Attends and leads technical meetings with the customer and vendors to discuss any issues or new change requests
• Reports top technical issues to upper management
• Available after hours and weekends as needed and willing to work on-call rotation

Preferred Qualifications

• On call duty during the holidays and off work hours to support any incidents or cases escalated to the team
• Being fluent in English and another foreign language is preferred

Benefits

Available to travel domestic, work location is Istanbul