Junior Account Manager

Summary

Join Masabi, a global leader in fare payment technology, as a Junior Account Manager! You will nurture existing client relationships, focusing on understanding their needs and maximizing the value of our Justride platform. This role involves upselling, account planning, and cross-functional collaboration. You'll work under mentorship, gaining foundational account management experience. The position offers a hybrid or remote work model in Colombia or the U.S. Masabi values innovation and creating a supportive environment for its employees.

Requirements

• Previous experience in a customer-facing role including but not limited to account management, customer success/services, or sales; preferably in a SaaS environment
• Excellent written and oral communication skills with the ability to influence and provide insights
• Detail oriented with an ability to multitask and prioritize tasks effectively
• Comfortable negotiating and securing contract extensions and renewals
• Knowledge of marketing and sales/BD principles and practices
• Strategic mindset motivated by achieving short and long-term growth goals

Responsibilities

• Serve as the primary point of contact for a small portfolio of client accounts, ensuring that their needs and expectations are met
• Develop strong relationships with clients to foster trust, loyalty, and growth opportunities
• Organize and lead regular business reviews and account planning sessions following the standard Account Management customer journey model
• Craft robust account plans that clearly map client adoption, upsell opportunities, and retention strategies that drive long-term success
• Identify and establish clear pathways for upselling and cross-selling additional services to meet client objectives
• Facilitate contract and change order signatures in line with agency goals
• Define, track, and improve drivers of volume growth and profitability for each account
• Utilize Account Management tools like scorecards, dashboards, and KPI reports to drive adoption to strengthen partnerships
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
• Champion the ‘voice of the customer’ at internal reviews with Product, Engineering, Finance and other teams
• Work with teams like Bids, Legal, and Finance to secure agency contracts and improve internal processes

Preferred Qualifications

• Previous experience working towards a revenue-based target
• Multi-lingual
• Excited by the opportunity for Account Management career progression through learning and growing alongside a cross-functional team

Benefits

Hybrid or remote work model