GroupM is hiring a
Junior Application Support

Summary

Job Description: WPP is seeking a dedicated Junior Application Support professional to join their dynamic team. The role involves providing technical support, troubleshooting application issues, and collaborating with cross-functional teams. A Bachelor's degree in computer science or related field is required, and experience in application support or customer service is preferred.

Requirements

Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience)

Responsibilities

• Provide technical support to clients, responding promptly and effectively to inquiries and issues related to software applications
• Troubleshoot and resolve application-related problems reported by clients, following established procedures and best practices
• Document and track client support requests, including gathering relevant information and maintaining accurate records of all interactions
• Collaborate with cross-functional teams, including software developers and product managers, to investigate and resolve complex technical issues
• Conduct thorough root cause analysis of application issues, identifying trends and patterns to enhance application performance and reliability
• Assist in the deployment and configuration of software applications, ensuring proper installation and system integration
• Perform application testing and quality assurance activities to identify and report any bugs or defects
• Assist in the development and maintenance of support documentation, knowledge base articles, and user guides
• Provide on-site or remote training to clients on the proper use of our software applications
• Stay up-to-date with industry trends and advancements in software applications to provide proactive support and suggest improvements

Preferred Qualifications

• Experience with application support or customer service in a technical environment is preferred
• Familiarity with databases, operating systems, and programming languages (e.g., SQL, Java, Python) is a plus

Benefits

• Passionate, inspired people
• Scale and opportunity
• Challenging and stimulating work