Remote Junior Support Engineer

Summary

The job is for a Junior Support Engineer at Checkly, a remote-first startup providing Monitoring as Code services. The role involves helping developers ensure the stability of their web apps and APIs, with the employee being the first point of contact for customer requests. The position offers fair, competitive, and transparent pay, remote work, flexible hours, stock options, 27 days of paid vacation, paid sick leave, up to 14 weeks of paid parental leave, a learning & visiting budget, co-working budget or home office setup, bi-annual company retreats, and employment & contractor options.

Requirements

• Deep technical background and strong motivation to help and learn
• Initial work experience in a technical role e.g. developer
• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred)
• Familiarity with web technologies (HTTP, REST, Chrome DevTools)
• Basic understanding of SDLC, CI/CD practices, source control (git)
• Empathy: you enjoy working with customers and solving their problems
• Excellent written English skills
• Ability to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping others
• Remote, located in UTC-3 or UTC-4
• Attention to detail: Please type “RACCOON” in the cover letter section of your application

Responsibilities

• Address complex problems for end-users
• Advise customers on solving complex technical challenges, diving deep into code
• Be the first point of contact for customer requests
• Investigate and reproduce issues
• Work closely with product and engineering teams to solve customer problems and look for ways to improve Checkly
• Contribute to and shape support processes going forward

Benefits

• Transparent salary
• Become part of a fast-growing, international, and remote team where you can have a real impact
• Remote-first , flexible work hours, async-first and transparent culture
• Use the latest technologies and innovate with us: we are THE Monitoring-as-Code company
• Stock options
• 27 days of paid vacation + your local public holidays
• Paid sick leave & up to 14 weeks of paid parental leave
• $1,000 learning & visiting budget
• Co-working budget or home office setup
• Bi-annual company retreats
• Employment & contractor options