Compass Education is hiring a
Junior Client Consultant
Compass Education
π΅ ~$98k-$151k
πAustralia
Please let Compass Education know you found this job on JobsCollider. Thanks! π
Summary
Join Compass, a smart school management platform, and contribute to shaping the future of education. As a customer support specialist, you will provide exceptional training and support to schools across Queensland and Northern Territory.
Requirements
- Have comprehensive knowledge and confidence across our product suite
- Identify opportunities to sell customer schools additional modules
- Have excellent public speaking skills along with a high level of written communication
- Display an enthusiastic, energetic & friendly attitude in all circumstances
- Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates
- Be willing and available to travel across Queensland (QLD) and Northern Territory (NT) states periodically
- Hold a valid full driver's license
- A valid Employee Working With Children Check
- A valid Driver's Licence
- A satisfactory National Police Check
- Verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
Responsibilities
- Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support for schools
- Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences
- Provide a high level of support for customers transitioning from other products
- Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues
- Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies
- Encourage satisfied customers to make referrals to peer schools
- Manage overall workflow for implementation & training
Benefits
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture - hybrid working environment
- Learning & Development opportunities - we want you to grow and get the most out of your role!
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
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Please let Compass Education know you found this job on JobsCollider. Thanks! π