Junior Salesforce Support Specialist

Summary

Join Pennylane's CRM team as a Junior CRM Support Specialist and contribute to operational excellence by providing timely support to internal users. You will handle day-to-day support requests, create documentation, and improve processes. The role involves working with Salesforce and related systems, assisting with data maintenance, and participating in user training. This position is crucial for maintaining smooth CRM operations as the company scales rapidly. You will collaborate with the Salesforce Admin, Developers, and Engineering Manager. Growth opportunities within the CRM ecosystem are available.

Requirements

• 1 to 2 years of experience in a same setting
• Strong communication and interpersonal skills and patience when helping others
• Good problem-solving abilities and attention to detail
• Basic familiarity with CRM concepts
• A curious mind and eagerness to learn new systems
• Strong organizational skills and ability to prioritize
• Fluency in French and a good level of English

Responsibilities

• Respond to and resolve CRM support tickets from internal teams
• Help users navigate Salesforce and related systems
• Document common issues and solutions for our knowledge base
• Identify patterns in support requests that might indicate training needs
• Assist with basic data maintenance and quality checks
• Support the team with administrative tasks related to our CRM systems
• Participate in user training sessions

Preferred Qualifications

• Previous experience in a customer support or help desk role
• Experience creating documentation or training materials
• Previous experience in a fast-paced environment or startup

Benefits

• You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• Wherever you are based, you will get 30 vacations days paid by Pennylane
• You’ll have a competitive compensation package
• You'll get company shares to enjoy a piece of the success story you're building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone
• If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 13 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)