Beekeeper is hiring a
Junior Customer Success Manager, Poland

Summary

The job is for a Junior Customer Success Manager at Beekeeper, a fast-growing SaaS company that helps traditional industries communicate within their companies. The role involves managing a large portfolio of Small and Medium Businesses (SMBs) customers, growing adoption, ensuring retention, expansion, and satisfaction, and providing coaching to improve the adoption of Beekeeper.

Requirements

• 2+ years of work experience and ideally with some B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
• Outstanding written and verbal communication and in-person presentation skills
• Native / Bilingual proficiency in written and spoken German is a must
• Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues
• Ability to explain complex concepts clearly and translate data into insights
• Drive results by being customer-centric and frontline first, taking initiative and having a hands-on mentality
• Positive and constructive attitude, passionate about customer success and energized by helping others
• Strong relationship-building skills, consulting skills and technical curiosity
• Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities
• Ability to handle difficult customer situations and set expectations

Responsibilities

• Be the voice of your customers
• Manage a large portfolio of accounts post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction
• Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues
• Partner with customers to understand their strategic goals, priorities, and desired business outcomes. Work with them to build and execute on a success plan and key performance indicators
• Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases
• Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline)
• Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
• Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs
• Contribute continuously to the overall improvement of internal processes

Preferred Qualifications

• Some experience in change- and project management
• Experience with discovery and questioning techniques
• Technical understanding of SaaS landscape
• Basic technical understanding of integrations / APIs
• Experience in conducting in-person or online workshops