Dailymotion is hiring a
Junior Customer Success Manager

Summary

The job description is for a Customer Success Manager at Dailymotion in Paris, France. The role involves managing customer relationships and campaign-related inquiries for the UK market. Key responsibilities include responding to RFPs, identifying opportunities for key accounts, expanding client relationships, conducting analysis of campaign performances, and collaborating with various teams.

Requirements

• At least 2 years of experience in adtech, media agency or saleshouse on a similar position
• First experience with the UK market is appreciated
• Understanding of key notions in programmatic and digital advertising ecosystem
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Fluent in English and French
• Solid computer skills including advanced knowledge of MS Suite
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

Responsibilities

• Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
• Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
• Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
• Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
• Collaborate with AdOps team to secure campaign delivery
• Collaborate with Sales Marketing team to build strong and effective media and insights solutions

Benefits

• Hybrid Work Framework (4 types of remote work)
• Saving Plan Vivendi
• Paternity leave or Coparental leave extended
• Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…)
• Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
• High-end Health Insurance and Personal Services Vouchers (CESU)
• Paid Time off – RTT and Saving time plan (CET)
• Meal Vouchers – Public Transport and Bike refund
• European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)