Remote Junior Customer Success Manager
closedSecfix
πRemote - Europe
Job highlights
Summary
The job is for a Junior Customer Success Manager role at Secfix, a remote company that automates security compliance for SMBs. The role involves managing the customer lifecycle, improving CSM processes, and working cross-functionally with various teams. The ideal candidate should have fluent English and native German, excellent communication skills, and ideally 1+ years of experience in customer success or related roles at a high-growth B2B SaaS company.
Requirements
- English (fluent) and German (native)
- Great time management and organisational skills
- Excellent communication skills
Responsibilities
- Manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support
- Improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
- Onboard and support Secfix customers through the lifecycle of their certification journey
- Become an expert in ISO 27001, GDPR and other forms of compliance
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
Preferred Qualifications
- Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
Benefits
- Remote work (100% remote)
- Competitive salary (industry-competitive local salaries)
- Equity (generous equity package)
- Holidays (26 days holiday + local public holidays)
- Health Insurance (comprehensive health coverage)
- Development Budget (β¬1,000 annual personal development budget)
- Workspace Budget (remote workspace budget and access to co-working spaces)
- Annual Retreat (annual retreat to build connections and inspire ideas)
- Tech Equipment (Latest tech equipment - MacBook, monitors, headphones)
- Company Events (company-wide events to build relationships and have some fun!)
- Mentorship (We are backed by top VCs and accelerators and have direct access to world-class mentors.)
This job is filled or no longer available
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