Remote Junior Customer Success Manager

Summary

The job is for a Junior Customer Success Manager role at Secfix, a remote company that automates security compliance for SMBs. The role involves managing the customer lifecycle, improving CSM processes, and working cross-functionally with various teams. The ideal candidate should have fluent English and native German, excellent communication skills, and ideally 1+ years of experience in customer success or related roles at a high-growth B2B SaaS company.

Requirements

• English (fluent) and German (native)
• Great time management and organisational skills
• Excellent communication skills

Responsibilities

• Manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support
• Improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
• Onboard and support Secfix customers through the lifecycle of their certification journey
• Become an expert in ISO 27001, GDPR and other forms of compliance
• Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
• Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines

Preferred Qualifications

• Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects

Benefits

• Remote work (100% remote)
• Competitive salary (industry-competitive local salaries)
• Equity (generous equity package)
• Holidays (26 days holiday + local public holidays)
• Health Insurance (comprehensive health coverage)
• Development Budget (€1,000 annual personal development budget)
• Workspace Budget (remote workspace budget and access to co-working spaces)
• Annual Retreat (annual retreat to build connections and inspire ideas)
• Tech Equipment (Latest tech equipment - MacBook, monitors, headphones)
• Company Events (company-wide events to build relationships and have some fun!)
• Mentorship (We are backed by top VCs and accelerators and have direct access to world-class mentors.)