Secfix is hiring a
Junior Customer Success Manager in Europe

Logo of Secfix
Junior Customer Success Manager
🏢 Secfix
💵 ~$45k-$52k
📍Europe
📅 Posted on Jul 11, 2024

Summary

The job is for a Junior Customer Success Manager role at Secfix, a remote company that automates security compliance for SMBs. The role involves managing the customer lifecycle, improving CSM processes, and working cross-functionally with various teams. The ideal candidate should have fluent English and native German, excellent communication skills, and ideally 1+ years of experience in customer success or related roles at a high-growth B2B SaaS company.

Requirements

  • English (fluent) and German (native)
  • Great time management and organisational skills
  • Excellent communication skills

Responsibilities

  • Manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support
  • Improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
  • Onboard and support Secfix customers through the lifecycle of their certification journey
  • Become an expert in ISO 27001, GDPR and other forms of compliance
  • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
  • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines

Preferred Qualifications

  • Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
  • Comfortable talking through basic technical concepts with a technical audience
  • Proven track record of managing multiple concurrent projects

Benefits

  • Remote work (100% remote)
  • Competitive salary (industry-competitive local salaries)
  • Equity (generous equity package)
  • Holidays (26 days holiday + local public holidays)
  • Health Insurance (comprehensive health coverage)
  • Development Budget (€1,000 annual personal development budget)
  • Workspace Budget (remote workspace budget and access to co-working spaces)
  • Annual Retreat (annual retreat to build connections and inspire ideas)
  • Tech Equipment (Latest tech equipment - MacBook, monitors, headphones)
  • Company Events (company-wide events to build relationships and have some fun!)
  • Mentorship (We are backed by top VCs and accelerators and have direct access to world-class mentors.)
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