Precor is hiring a
Junior Customer Success Manager

Summary

Precoro is a Ukrainian product-based company that empowers businesses to improve their procurement and spending operations. They are looking for a solution-driven Junior Customer Success Manager to ensure high customer satisfaction and retention. The position involves becoming a product expert, educating new customers about the product and services, responding to client queries via various channels, analyzing support cases, and providing clients with the best possible solutions. Requirements include proficiency in written and oral English (C1), experience in a client-facing position, good skills in Excel, analytical thinking, detail-oriented communication, problem-solving skills, and a high level of responsibility. The schedule is from 10:00 AM to 7:00 PM UTC+2, Monday-Friday (flexible). Nice-to-have skills include previous experience working with customers from the UK, US, and Europe, basic understanding of business and finance processes, knowledge of Spanish, French, or German, and a willingness to adapt and work in a dynamic environment. Challenges that await you include successfully completing onboarding, integrating into the team, handling support cases, suggesting improvements, ramping up productivity, becoming an expert in handling critical support cases, contributing to team leadership, and being lead of one of the support projects. Benefits include the opportunity to work with international companies, a trust-based management style, open, honest, reliable, and friendly team members, offices in Kyiv and Warsaw, remote, hybrid, or on-site work options, flexible paid time-off policy, competitive compensation based on qualifications, compensation for additional training, medical insurance after 6 months of cooperation, and a trial period of 3 months.

Requirements

• Proficiency in written and oral English (C1)
• Experience in a client-facing position
• Good skills in Excel
• Analytical thinking and root cause analysis
• Detail-oriented, professional, and empathic communication
• Problem-solving skills
• High level of responsibility as we work with finance-related topics

Responsibilities

• Become a product expert and provide professional support to customers
• Educate new customers about the product and services
• Respond to clients’ queries via chats/ emails (90%), video conferences (9%), and phone calls (1%)
• Analyze the support cases and transfer them to the responsible teams
• Provide clients with the best possible solution for their cases

Preferred Qualifications

• Previous experience working with customers from the UK, US, and Europe
• Basic understanding of business and finance processes
• Knowledge of Spanish, French, or German is a plus
• Strive for self-development and improvements
• Willingness to adapt and work in a dynamic environment

Benefits

• Opportunity to work with international companies from various industries
• Trust-based management style and ownership culture
• Open, honest, reliable, and friendly team members
• Offices in Kyiv and Warsaw
• Remote, hybrid, or on-site — you choose
• Flexible paid time-off policy
• Competitive compensation based on your qualifications
• Compensation for additional training
• Medical insurance (after 6 months of cooperation)