Junior Customer Success Manager

Summary

Join Recare as their Junior Customer Success Manager and make a positive impact on patients, their families, and healthcare professionals. This role offers a flexible, remote-friendly work environment with flexible hours and the option for workations. You will onboard new hospitals and aftercare providers, coordinating the process with internal stakeholders and conducting workshops and product training. The ideal candidate has SaaS experience in customer success or account management, strong communication skills, and enjoys phone sales. Benefits include an Edenred card, an extra vacation day for your birthday, and support for your professional development.

Requirements

• Ideally, you have worked in a SaaS company and gained experience in a Customer Success or Account Management team
• Possess strong communication skills to explain complex issues clearly and have a keen sense for customer needs and perspectives
• Enjoy phone sales conversations and are not afraid of appointments with decision-makers such as CEOs or IT managers
• Work in a customer-oriented manner and show interest and curiosity in digitalization and change management in the eHealth sector
• Easily manage multiple tasks and projects while keeping priorities in sight
• Have very good German and at least good English skills

Responsibilities

• Onboard new hospitals and aftercare providers; initiate and guide hospitals in implementing the platform with key users (IT, social services, nursing, physicians, etc.)
• Coordinate the onboarding process with internal stakeholders; collaborate with the Recare Customer Success Team and other interfaces like Sales, Integration, and Product Management
• Prepare, conduct, and monitor milestones in onboarding workshops and product training for clients; support the entire change process and help them successfully utilize the platform
• Acquire new aftercare providers (nursing homes and care services) via telephone acquisition as needed and introduce them to using the platform for seamless utilization

Benefits

• Flexible working hours and remote work options
• Edenred card
• Support for professional development
• Extra vacation day for your birthday
• Workation opportunities (upon agreement)