Junior Customer Success Manager

Summary

Join WorkMotion's Customer Success team as a Junior Customer Success Manager and contribute to a global, remote-first company. You will nurture client relationships, ensure seamless onboarding, and actively monitor client portfolio health. This role requires excellent communication, a customer-centric mindset, and strong time management skills. WorkMotion offers a flexible WorkFlex program, well-being initiatives, gym subsidies, training allowances, and team meetups. The ideal candidate will have at least one year of experience in customer success or customer experience and excellent English communication skills. Benefits vary by location.

Requirements

• Minimum 1 year in Customer Success or Customer Experience
• Language: English - excellent verbal and written communication abilities
• Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members
• Maintaining thorough and accurate records
• Every client matters!
• Ability to understand and resonate with clients' feelings and perspectives
• Capable of prioritizing tasks dynamically and efficiently to meet client needs
• Work effectively with cross-functional teams to enhance client satisfaction

Responsibilities

• Facilitate the adaptation of new clients, getting them up to speed with our employment solutions and setting them up for a successful working relationship with WorkMotion
• Monitor your client portfolio's health, continuously realigning client needs with our business solutions, facilitating business changes that impact clients, and driving upsell campaigns
• Facilitate the exit process, ensuring a smooth transition while leaving the door open for future opportunities

Preferred Qualifications

• Negotiation and influencing skills
• German language is a huge advantage
• Familiarity with CRM tools like Hubspot and Salesforce
• Experience in delivering product demonstrations and presentations
• Develop and maintain strong relationships with clients to enhance trust and satisfaction

Benefits

• We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime
• We offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Work out on your terms, at a discount with our subsidised gym memberships
• With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Take part in exciting annual team meetups!