Junior Customer Support Agent

Summary

Join Planner 5D's Support team as a Junior Specialist, working closely with AI features. You will correct plans generated by AI, place interior items, monitor AI performance, and conduct research to gather plan statistics. The role requires strong attention to detail, attentiveness, a preference for monotonous work, and resourcefulness. Planner 5D offers attractive compensation, a balance of freedom and responsibility, investment in education and training, paid time off, additional perks, and remote work flexibility.

Requirements

• Strong focus and attention to detail. For 12 hours, you will need to mark up plans without losing attention
• Attentiveness: The result of your work is extremely important to us, and it needs to be perfect. We need someone who is highly attentive to details and quality
• Preference for monotonous work. Tasks will constantly come to you. The job will be to make them perfect. This at some point may seem routine and monotonous. You don't just have to be ready for it. You must like it
• Resourcefulness. Sometimes you need to sweat over the plan and figure out how best to implement the plan
• Desire for self-improvement and improvement of Planner 5D: We are looking for someone who not only performs their duties well, but also actively seeks out ways to improve their work and our product. If you notice any imperfections, we want you to bring them to our attention so we can continue to develop and grow
• English level from Intermediate

Responsibilities

• Correct plans for apartments, houses and other premises after automatic recognition by artificial intelligence
• Placement of interior items in accordance with the plan
• Monitoring the work of AI - escalation of problems to management if necessary
• Conducting research to collect statistics of plans

Benefits

• Attractive compensation. Our goal is to ensure that our team members are financially comfortable, and we are open to any salary negotiations
• Balance of freedom and responsibility in the position. We believe in empowering our team members and allowing them to take ownership of their work. We won't micromanage, and instead trust our team to operate independently
• Investment in education and training. We support the professional development of our team members and are willing to allocate funds toward their training expenses
• Paid Time Off, 20 days of yearly vacation time
• Additional perks such as discounts on car rentals, coworking spaces, work management tools, and immigration support
• The flexibility to work from anywhere in the world through remote means