Junior Operations Analyst

Summary

Join Xapo Bank, a fully distributed team working remotely from 40+ countries, as a Junior Operations Analyst. You will contribute to various operational work streams, including payments execution, reconciliations, and card operations. This role requires strong analytical and problem-solving skills, experience in finance or a related field, and proficiency in relevant software. The ideal candidate is a team player, adaptable, and keen on understanding Xapo Bank's operational model. Xapo offers a 100% remote work environment, flexible PTO, and a yearly budget for professional development.

Requirements

• Have relevant working experience in Operations departments, ideally from a bank, fintech, payments or any finance-related institution
• Have a Bachelor's degree or equivalent in Business Administration or a related field
• Have proven experience in at least one of the following: payments, banking, financial reconciliation, card payments and card disputes
• Possess strong work ethics, ability to prioritize, manage multiple tasks and execute in a dynamic environment
• Have very good communication skills. Ability to read, write and speak fluent English
• Possess strong analytical and problem-solving skills
• Be data oriented. Have advanced excel or database skills. Have high attention to details
• Be interested in technology and cryptocurrencies
• Be able to work with minimal supervision
• Be organized, proactive, and a self-starter
• Be keen on problem-solving and have an attitude to adopt solutions into our daily ways-of-working
• Have a dedicated workspace
• Have a reliable internet connection with the fastest speed possible in your area
• Have devices and other essential equipment that meet minimal technical specifications
• Align with Our Values and the Xapo Values-Driven Leadership principles

Responsibilities

• Troubleshoot and resolve issues related to customer transactions, ensuring a smooth and efficient process
• Perform daily or weekly payments to vendors or business partners
• Manage transaction statements to be able to perform reconciliations of the company's assets
• Carry out controls to ensure financial data quality, completeness and integrity
• Provide quick support to the Finance team
• Monitor transaction processing including authorizations and settlements
• Manage debit card transaction disputes and fraud claims
• Assist the Customer Support team with customer inquiries
• Assist with various operations-related tasks ensuring timely completion of related activities
• Participate in ad hoc tasks and projects, contributing to team success with flexibility and a proactive attitude
• Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency and consistency
• Identify, propose, and document enhancements to processes and internal controls to align with best industry practices and optimize operations

Preferred Qualifications

Have experience in some of these tools: Jira, Confluence, Miro, Finastra, any Core Banking Platform, G-Suite, Slack, Zoom, Mastercard Connect, VISA Online

Benefits

• Work 100% remotely from anywhere in the world
• Have a great work-life balance with autonomy and collaborative teamwork
• Set your own work schedule and make use of a flexible PTO plan when you need to recharge
• Get a yearly budget for your individual learning and development goals