Junior Fraud Investigator

Summary

Join Shakepay's fraud team as a Junior Fraud Investigator and contribute to a secure and trustworthy platform for over one million Canadian users. You will support fraud investigations, collaborating with customer support and KYC teams to resolve fraud-related issues. Responsibilities include collecting evidence, documenting case decisions, investigating cases from various fraud queues, and improving support processes for scam victims. The role requires a basic understanding of digital currencies, 1+ years of fraud investigation experience, strong communication skills, and proficiency with internal systems and tools. The position offers a remote-friendly work environment, stock options, health and dental coverage, a yearly salary assessment, a professional development budget, generous vacation time with a bonus, parental leave top-up, and team-building events.

Requirements

• A basic understanding of digital currencies
• 1+ years of experience with fraud investigation in a related field
• Strong written and verbal communication
• Strong grasp of fraud-related internal systems and tools and/or previous experience in financial crime investigations or similar
• Must be comfortable to multi-task, be reliable, collaborative, and be able to make difficult decisions in a timely manner

Responsibilities

• Assists in the collection of evidence, documentation, and information to support fraud incidents, fraud cause submissions, documentation for law enforcement, etc
• Learn to document and preserve case decisions and actions based on fraud risk, supported by facts and evidence
• Investigate cases from select fraud queues such as rule blocks, internal fraud alerts, external partner alerts, fraud monitoring systems, with supervision and guidance from tenured fraud investigators
• Comfortable with using internal systems and fraud tools to arrive at an accurate decision
• Assist in assigned ad-hoc fraud projects, under the supervision of more senior team members
• Take ownership of fraud and scam-related tickets from initial contact through to resolution, ensuring timely and empathetic responses throughout the process
• Work to improve support processes and communications for individuals affected by scams or internal investigations, with a focus on restoring trust and clarity
• Respond to customer-initiated requests with professionalism, urgency, and a fraud-aware lens
• Proactively reach out to customers when needed to clarify investigations, request additional information, or provide fraud-related support and guidance

Preferred Qualifications

• Bilingual in English and French
• You’re already a shaker yourself

Benefits

• Be an owner - Every employee has stock options as part of their total compensation
• Reach your goals - Yearly salary assessments
• Health & wellness : Access to health and dental coverage, including health and wellness spending accounts
• Remote-friendly : Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto
• Level Up : A $2,000 annual budget for courses, certifications, and training to support your career growth
• Time off : 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus
• Parental leave : Enjoy a parental leave top up to 100% of your salary for 18 weeks
• Have fun together: quarterly team-specific or company-wide offsite to connect with each other