Junior IT Operations Analyst

Summary

Join 1Password's IT Operations team as a Jr. IT Operations Analyst and contribute to a remote-first company's smooth operations. You will work on routine tasks, user onboarding/offboarding, process adherence, tool provisioning, and asset tracking. The role requires 1-2 years of experience in an operational role and familiarity with enterprise SaaS applications. Excellent communication and collaboration skills are essential. This remote UK-based position offers a competitive salary, benefits, paid time off, and equity grants. The ideal candidate is detail-oriented, collaborative, and comfortable working in a fast-paced environment.

Requirements

• 1-2 years of work or internship experience in an operational role
• Interest in ticketing systems, asset management systems, and user account lifecycles
• Familiarity with common enterprise SaaS applications, such as Google Workspace, Slack, Salesforce, Office 365, and Zoom
• Comfortable receiving and providing feedback
• The ability to relate well with all kinds of people by building rapport, being kind and maintaining composure
• Solid written and verbal communication and collaboration skills

Responsibilities

• Contribute to the IT Operations team initiatives and work on routine tasks and problems in a fast-paced environment
• These responsibilities include onboarding & offboarding users, process adherence, tool provisioning, and asset tracking
• Contribute to consistently formatted and updated reference materials with support from the rest of the Operations team
• Participate in inventory orders and deliveries
• Collaborate frequently and effectively with the IT teams and embrace a culture of feedback

Preferred Qualifications

• Familiarity with hardware and software lifecycle management is a plus
• Confidence: A willingness to take on new challenges, and see them through to completion
• Humility: You're not afraid to ask "dumb" questions and make mistakes (as long as you learn from them)
• Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are
• Teamwork: We work together, and succeed as a team!

Benefits

• Maternity and parental leave top up programs
• Wellness spending account
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEI&B programs and ERGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly