Junior IT Specialist

Summary

Join Dev.Pro's IT Support Team as a proactive and responsible IT Specialist in their Lviv-based office. You will contribute to high-scale projects across various domains, providing support for users and clients. This role involves working with diverse technologies, troubleshooting technical issues, and collaborating with a global team. The position offers opportunities for professional growth, including English language development and access to various learning resources. Dev.Pro fosters a supportive and inclusive work environment with a focus on work-life balance and employee well-being.

Requirements

• Expertise in troubleshooting hardware, systems, and applications
• Experience with macOS, Linux (Ubuntu), and Windows administration
• Proficiency in laptop configuration, OS reinstallation, and software setup
• Experience managing users and permissions in Google Workspace, Atlassian, and similar tools
• Experience writing and troubleshooting basic scripts (Bash, PowerShell, or Python)
• Experience sourcing and managing IT equipment
• Ability to create and maintain project documentation
• Intermediate+ English level
• Strong communication and collaboration skills

Responsibilities

• Administer macOS, Linux (Ubuntu), and Windows systems
• Troubleshoot and resolve hardware, system, and application issues
• Configure laptops, reinstall OS, and set up software
• Manage users and permissions in Google Workspace, Atlassian, and other platforms
• Create and maintain clear and organized documentation
• Source and manage IT equipment, handling incoming and outgoing shipments for contractors
• Support and maintain our lab environment and networks
• Write and troubleshoot basic scripts (Bash, PowerShell, Python)

Preferred Qualifications

• Familiarity with SaaS systems and cloud services
• Previous experience in support roles (system administration, helpdesk work, etc.)

Benefits

• Maintain a healthy work-life balance with 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
• Grow by learning: you have a chance to shift your career path, access English lessons, DP University educational flows, and other educational initiatives
• Make sure the compensation matches your efforts: we provide payments in US dollars and cover overtime hours
• Join fun online activities and team-building events
• Get continuous remote HR and payroll support