Junior Technician

Summary

Join Opus 2's technical delivery team as a Client-facing Technical Delivery Officer, deploying services to hearing room locations. You will plan and execute equipment deployment, configuration, and support, collaborating closely with clients and internal teams. Responsibilities include consultation on technical solutions, innovation in service delivery, and process adherence. The role requires strong communication, technical awareness, and adaptability. Flexibility is key, with remote work and regular travel expected. Opus 2 offers a comprehensive benefits package including a contributory pension plan, health insurance, paid time off, flexible working, and various other perks.

Requirements

• Be bright and engaging, with a willingness to learn and use initiative
• Possess awareness around AV/Multimedia/Networks with an interest in technology
• Have excellent verbal and written communication skills
• Demonstrate strong attention to detail, time management, and the ability to juggle tasks, adapt, and work under pressure
• Have the ability to take ownership and responsibility for assigned tasks
• Be a team player with a flexible attitude to meet the changing needs of the business and our clients
• Be willing to work remotely and travel regularly

Responsibilities

• Plan and prepare the equipment needed for hearing/service deployment
• Deploy, configure, and set up services
• Support the service during and after deployment
• Break down and remove equipment after use
• Consult with case managers and operational teams on technical support/issues
• Assist in developing new ways for Opus 2 to engage/interact with clients for service provisioning
• Work with case managers to ensure installations are carried out within specified timeframe and guidelines
• Provide feedback to the technical delivery team regarding specific installations and client issues onsite
• Ensure all processes are followed and quality control the technical delivery teams’ installations
• Design technical audio/video/network solutions for the hearing room
• Operate bespoke court reporting software and provide support
• Perform other administrative duties as required

Benefits

• Contributory pension plan
• 26 days annual holidays, flexible working, and length of service entitlement
• Health Insurance
• Loyalty Share Scheme
• Enhanced Maternity and Paternity
• Employee Assistance Programme
• Electric Vehicle Salary Sacrifice
• Cycle to Work Scheme
• Calm and Mindfulness sessions
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity