Remote Senior Revenue Operations Analyst

Summary

Join Smartsheet as a Revenue Operations Analyst and contribute to defining our customer excellence strategy through data-driven insights. You will partner with senior leadership, influencing strategic decisions and impacting customer health and retention. This role requires strong analytical skills, experience with data analytics tools, and the ability to communicate effectively with diverse stakeholders. You will lead projects, develop solutions, and present insights to drive performance improvements. Smartsheet offers a collaborative environment and competitive benefits.

Requirements

• Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics)
• 5+ years of experience in an analytics role with increasing responsibility
• Experience in Cloud and SaaS go-to-market (GTM)
• Expertise in SQL and preparing data for analysis, modeling, and visualization
• Experience working with a business intelligence tool like Looker, Tableau, PowerBI, etc
• Experience with statistics (time series analysis, cluster analysis, multivariate analysis)
• Experience publishing and presenting data and findings to non-data users

Responsibilities

• Help to create, evolve, and maintain the reporting infrastructure for the Customer Excellence organization
• Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges
• Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results
• Partner with engineering, data science, and other analytics teams to build scalable analytics solutions
• Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization
• Mine large datasets, draw relevant insights and create visualizations to summarize findings
• Analyze and monitor data for anomalies (recognizing trends and data quality)
• Guide commission and territory planning processes with analytical support
• Be a mentor and leader to the more junior analysts on the team

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)